FAQ AND RETURNS

How Do I Track My Order?

Orders placed before 12:00 usually ship same day (Mon-Fri). As soon as your product ships you will receive a tracking number and tracking link via email.

How Long Does Shipping Take?

We work with a reputable courier company. Orders within Gauteng usually arrive within a day or two, with order outside of Gauteng taking a day or two longer.

How Can I Cancel My Order?

All orders are held for 1 hour to allow for modification or cancellation. After this time we cannot guarantee we will intercept an order for cancellation.

If you are a registered user please find your order on the order history page and then select the “Cancel” or “Request Cancel” button. If this is not possible please contact us immediately. We will do our best to accommodate you.

My Package Is Late!

Packages are late over 25% of the time, there is nothing we can do about this and we will not refund the cost of a shipping.

My Package Wasn’t Delivered!

If the courier claims your package was delivered but you have not received it, it is possible a neighbor or front desk receptionist has it. Please contact the courier’s local office and speak to the postmaster. They will have GPS coordinates on each tracking update and can confirm where it was delivered, when and to whom. If the postmaster claims the package was delivered correctly, please wait at least 1 week for the package to turn up. If it does not turn up please contact us.

My Package Has A Missing, Wrong, Damaged or Defective Item!

Please note, all orders are documented and photographed prior to shipment to avoid fraudulent claims. We must be notified within 7 days of the delivery date for any of the following issues.

Missing Items: If an item is missing, please contact us immediately. Once verified we will ship the missing item(s).

Wrong Items: If a wrong item is received, please contact us immediately. Once verified we will ship the correct item(s). We will also provide a prepaid return label to return the wrong item(s).

Damaged Items: All items are shipped securely and in a manner that ensures safe arrival. If this is not the case please contact us immediately with photographic evidence. Once adequately verified we will ship a replacement.

Defective Items: Claims of defect, including incorrect weight, incorrect concentration and inadequate quality, are taken very seriously. For incorrect weight claims please send us the make and model of your scale. For incorrect concentration and inadequate quality claims please be prepared to send us a return sample for analysis. Once adequately verified we will ship a replacement.

 

Refunds, Returns & Exchanges

Refunds, returns and exchanges are at the sole discretion of IRC.Bio.

Returns: We will accommodate a return within 30 days of delivery. Due to the possibility of degradation we cannot accept returns of opened, adulterated or specially handled goods, such as those requiring low temperature storage. The return will be issued after the items have been returned and verified.

Exchanges: We will accommodate an exchange within 30 days of delivery. Due to the possibility of degradation we cannot accept exchanges of opened, adulterated or specially handled goods, such as those requiring low temperature storage. The exchange will be issued after the items have been returned and verified.

Refunds: Where possible we will issue a refund to the original method of payment. If this is not possible we will arrange other means such as check or PayPal. Cryptocurrency will be refunded in terms of the current market value or original payment amount, whichever is lesser.

Chargebacks: Chargebacks by a credit card issuer or bounced check are taken seriously. As a matter of fraud protection any chargeback will result in the client being (temporarily) placed on the no-sell list.

Payment Disputes: Please contact us first if you have a payment dispute because we can solve most problems faster than a bank or payment processor.